Our Company

At Nova Pet Co., we believe pets deserve products that make everyday life more comfortable, enjoyable, and connected. We are an independently owned New Zealand pet brand dedicated to bringing pet owners thoughtfully selected essentials that support the health, happiness, and wellbeing of their companions.

Our goal is simple: to make finding quality pet products easier by offering a carefully curated collection of items chosen for their practicality, comfort, and value. Rather than overwhelming you with thousands of options, we focus on selecting products that we believe genuinely enhance the lives of pets and their families.

When you shop with Nova Pet Co., you can expect a reliable and transparent experience, with dedicated customer support and clear communication throughout your journey with us.

Thoughtfully selected products
Dedicated customer support
Quality essentials for modern pet families

Our Mission

Our mission is to help pet owners provide the best possible care for their companions by offering carefully chosen products that combine quality, functionality, and everyday convenience.

We are committed to continuously improving our collection and customer experience while building a trusted relationship with the pet community we serve.

Our Vision

Our vision is to become a trusted destination for modern pet owners by creating a collection of practical, innovative, and thoughtfully designed products that make life with pets even better.

We aim to grow alongside our customers while maintaining the values that define Nova Pet Co.: care, transparency, quality, and a genuine love for animals.

A Note From Our Founder

Nova Pet Co. was created from a genuine love for pets and the belief that the products we bring into their lives should be chosen with care.

Every item in our collection is selected with the intention of making daily routines easier, more comfortable, and more enjoyable for both pets and their owners.

As a growing independent business, we are incredibly grateful for every customer who chooses to support Nova Pet Co. Your trust allows us to continue building a brand centred around thoughtful products, honest service, and a shared love for animals.

Thank you for being part of our journey.

Contact Us

Our customer support team is here to help with any questions about your order, our products, or your shopping experience.

Email: novapetcostore@gmail.com

Business hours: Monday–Friday, 9:00 AM–5:00 PM NZST

We aim to respond to all enquiries within 1–2 business days.

You can also contact us through our Contact Us page.