Shipping Policy

At Nova Pet Co., we are committed to providing a smooth and transparent delivery experience for every customer. We carefully process each order and provide tracking information whenever available.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available) so you can follow your delivery journey.

Shipping Times

Delivery times may vary depending on your location and product availability.

Estimated delivery timeframes:

New Zealand:
3–10 business days after dispatch

Australia:
5–14 business days after dispatch

International Orders:
7–21 business days after dispatch

Please note that delivery times are estimates and may be affected by factors outside of our control, including carrier delays, customs processing, public holidays, or peak shopping periods.

Order Tracking

If tracking is available for your order, tracking information will be provided once your order has been shipped.

Please allow a short period for tracking information to update after your order has been dispatched.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout. Please ensure your address details are correct before completing your purchase.

If you notice an error with your shipping address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee changes can be made after an order has entered processing.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at:

Email: novapetco@gmail.com

We will work with you to investigate the status of your order and help resolve any issues.

Questions

If you have any questions about shipping, please contact our customer support team. We are always happy to help.